Return Policy

Returns will be accepted as fallow: 30 Days-Return for credit; 90 days-Return for replacement; One Year- major Part warranty. Prior to returning a product, you must request an RMA Number. To get an RMA Number, Email Us at Help@GenerationStores.com. Once approved you will receive an email with your RMA number and further instruction. Your RMA is manually approved. We will get it to you as soon as we can.

There is no restocking fee, providing you have a RMA number and the product is in the original purchased condition. All returns received without a RMA number or package improperly are subject to a 25% restocking fee. So please take the time to request an RMA number and pack them item carefully.

All returns must be sent freight pre-paid at the sender’s expense. We shall not be held responsible for any shipping charges incurred returning non-defective merchandise. All returned non-defective merchandise must be in original purchase condition including the original packaging, contents, and the original packing slip issued by e-DigitalPictureFrames.com, GenerationStores.com or TAO Electronics Inc. Your payment, less shipping and handling charges, will be refunded upon approval of returned merchandise. We will not issue a refund for returned merchandise damaged during shipment, therefore it is a good idea to add insurance to the package you are returning. We do not issue call tags for returns.

Manufacturers' Warranties

* Your Digital Pictures Frames and Accessories is warranted by TAO Electronics Inc against defects in workmanship or materials for One Year  from the date of purchase. This warranty shall be void if the Product has been subjected to abuse, negligent handling, disregard of operating instructions or attempted repair by anyone other than the manufacturer.

 Manufacturer warranty information will be included with the product. 

These terms and conditions are subject to change without notice.